ManageEngine ServiceDesk Plus MSP vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 15 | 18 |
| Ease of use | 8.4 | 8.5 |
| Ease of setup | 8.1 | 8.1 |
| Quality of support | 8.6 | 8.7 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 42.857143 | 52.941176 |
| Small Business | 14.3% | 33.3% |
| Mid-Market | 50.0% | 44.4% |
| Enterprise | 35.7% | 22.2% |
| Total page views | 67 | 208 |
| Total LLM citations | 166 | 1,741 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.