ManageEngine ServiceDesk Plus MSP vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 15 | 137 |
| Ease of use | 8.4 | 9.0 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 42.857143 | 66.911765 |
| Small Business | 14.3% | 4.4% |
| Mid-Market | 50.0% | 38.0% |
| Enterprise | 35.7% | 57.7% |
| Total page views | 67 | 106 |
| Total LLM citations | 166 | 141 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.