ManageEngine ServiceDesk Plus MSP vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | Halo Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 15 | 17 |
| Ease of use | 8.4 | 9.5 |
| Ease of setup | 8.1 | 8.3 |
| Quality of support | 8.6 | 9.5 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 42.857143 | 64.705882 |
| Small Business | 14.3% | 47.1% |
| Mid-Market | 50.0% | 35.3% |
| Enterprise | 35.7% | 17.6% |
| Total page views | 67 | 90 |
| Total LLM citations | 166 | 472 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.