ManageEngine ServiceDesk Plus MSP vs. GLPI
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | GLPI |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 15 | 42 |
| Ease of use | 8.4 | 8.8 |
| Ease of setup | 8.1 | 8.6 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 42.857143 | 72.5 |
| Small Business | 14.3% | 32.5% |
| Mid-Market | 50.0% | 37.5% |
| Enterprise | 35.7% | 30.0% |
| Total page views | 67 | 871 |
| Total LLM citations | 166 | 11,233 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease