G2 Vendor Directory

ManageEngine ServiceDesk Plus MSP vs. EasyVista Service Manager

A side-by-side comparison based on G2 review data.

MetricManageEngine ServiceDesk Plus MSP

by Zoho

EasyVista Service Manager

by EasyVista

Overall rating4.44.0
Review count15102
Ease of use8.47.6
Ease of setup8.17.8
Quality of support8.68.1
Meets requirements9.38.4
NPS42.85714327.835052
Small Business14.3%8.8%
Mid-Market50.0%30.4%
Enterprise35.7%60.8%
Total page views67319
Total LLM citations1661,644

ManageEngine ServiceDesk Plus MSP

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Pros

    EasyVista Service Manager

    EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

    Pros

    • Integrations
    • Flexibility
    • Implementation Ease
    • Ease of Use
    • Customizability
    • Customer Support