ManageEngine ServiceDesk Plus MSP vs. EasyVista Service Manager
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | EasyVista Service Manager |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 15 | 102 |
| Ease of use | 8.4 | 7.6 |
| Ease of setup | 8.1 | 7.8 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 9.3 | 8.4 |
| NPS | 42.857143 | 27.835052 |
| Small Business | 14.3% | 8.8% |
| Mid-Market | 50.0% | 30.4% |
| Enterprise | 35.7% | 60.8% |
| Total page views | 67 | 319 |
| Total LLM citations | 166 | 1,644 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support