ManageEngine ServiceDesk Plus MSP vs. ConnectWise PSA
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | ConnectWise PSA |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 15 | 582 |
| Ease of use | 8.4 | 7.8 |
| Ease of setup | 8.1 | 7.1 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 42.857143 | 30.630631 |
| Small Business | 14.3% | 66.1% |
| Mid-Market | 50.0% | 28.0% |
| Enterprise | 35.7% | 5.9% |
| Total page views | 67 | 921 |
| Total LLM citations | 166 | 8,599 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
ConnectWise PSA
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes.
- Ease of Use
- Integration
- Integrations
- Feature Richness
- Customer Support
- Customizability