ManageEngine ServiceDesk Plus MSP vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine ServiceDesk Plus MSP | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 15 | 20 |
| Ease of use | 8.4 | 8.4 |
| Ease of setup | 8.1 | 7.4 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 42.857143 | 47.368421 |
| Small Business | 14.3% | 15.0% |
| Mid-Market | 50.0% | 30.0% |
| Enterprise | 35.7% | 55.0% |
| Total page views | 67 | 90 |
| Total LLM citations | 166 | 105 |
ManageEngine ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.