ManageEngine Remote Access Plus vs. SecureLink Customer Connect
A side-by-side comparison based on G2 review data.
| Metric | ManageEngine Remote Access Plus | SecureLink Customer Connect |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 35 | 32 |
| Ease of use | 9.1 | 9.0 |
| Ease of setup | 9.2 | 9.3 |
| Quality of support | 9.1 | 9.4 |
| Meets requirements | 9.2 | 9.5 |
| NPS | 58.823529 | 59.375 |
| Small Business | 52.9% | 15.6% |
| Mid-Market | 38.2% | 31.3% |
| Enterprise | 8.8% | 53.1% |
| Total page views | 129 | 27 |
| Total LLM citations | 290 | 21 |
ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is an enterprise remote support and troubleshooting solution that enables IT teams and help desk technicians to securely access, diagnose, and resolve issues on remote endpoints from a centralized console. It supports Windows, macOS, Linux, and Android devices, with both attended and unattended remote access. Technicians can use built-in tools such as remote command prompt, task manager, registry, device manager, file manager, event viewer, Wake on LAN, and network performance monitoring to troubleshoot issues without being physically present.
- Automation
- Deployment Ease
- Easy Setup
- Ease of Use
- Easy Integrations
- Implementation Ease
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.