Lumen Contact Center vs. Webex Calling
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Webex Calling |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 644 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 7.9 | 9.0 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.3 | 9.3 |
| NPS | 46.153846 | 71.935484 |
| Small Business | 38.5% | 29.9% |
| Mid-Market | 38.5% | 40.5% |
| Enterprise | 23.1% | 29.6% |
| Total page views | 46 | 1,093 |
| Total LLM citations | 106 | 4,592 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Webex Calling
Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams.
- Ease of Use
- Reliability
- Call Quality
- Video Conferencing
- Integrations
- Features