Lumen Contact Center vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 13 | 104 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 7.9 | 8.7 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 8.3 | 8.8 |
| NPS | 46.153846 | 47 |
| Small Business | 38.5% | 27.9% |
| Mid-Market | 38.5% | 51.9% |
| Enterprise | 23.1% | 20.2% |
| Total page views | 46 | 295 |
| Total LLM citations | 106 | 1,205 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations