Lumen Contact Center vs. Verizon Contact Center Solutions
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Verizon Contact Center Solutions |
|---|---|---|
| Overall rating | 4.2 | 3.9 |
| Review count | 13 | 27 |
| Ease of use | 9.2 | 8.4 |
| Ease of setup | 7.9 | 8.9 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 8.3 | 8.4 |
| NPS | 46.153846 | 29.62963 |
| Small Business | 38.5% | 46.2% |
| Mid-Market | 38.5% | 23.1% |
| Enterprise | 23.1% | 30.8% |
| Total page views | 46 | 102 |
| Total LLM citations | 106 | 32 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Verizon Contact Center Solutions
Global Internet usage continues to grow substantially, profoundly impacting how consumers interact with businesses communicating when and how they want, and expecting a consistent, high-quality service experience every time. This requires an approach that meets both customer expectations and your business goals. Earn - and keep - your customers۪ loyalty A successful contact center strategy effectively manages three universal but competing business imperatives: increasing customer satisfaction, managing costs, and growing revenue.