Lumen Contact Center vs. Samsung Contact Center Pro
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Samsung Contact Center Pro |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 13 | 17 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 7.9 | 9.7 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 46.153846 | 41.176471 |
| Small Business | 38.5% | 70.6% |
| Mid-Market | 38.5% | 17.6% |
| Enterprise | 23.1% | 11.8% |
| Total page views | 46 | 26 |
| Total LLM citations | 106 | 8 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support