Lumen Contact Center vs. JustCall
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | JustCall |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 13 | 2,395 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 7.9 | 8.9 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.3 | 8.8 |
| NPS | 46.153846 | 51.754757 |
| Small Business | 38.5% | 61.3% |
| Mid-Market | 38.5% | 31.7% |
| Enterprise | 23.1% | 7.0% |
| Total page views | 46 | 6,012 |
| Total LLM citations | 106 | 28,488 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
JustCall
JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound
- Ease of Use
- Features
- Helpful
- Call Management
- Calling Features
- Integrations