Lumen Contact Center vs. RingEX
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | RingEX |
|---|---|---|
| Overall rating | 4.2 | 4.2 |
| Review count | 13 | 1,516 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 7.9 | 8.5 |
| Quality of support | 8.6 | 8.3 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 46.153846 | 48.351648 |
| Small Business | 38.5% | 57.9% |
| Mid-Market | 38.5% | 35.1% |
| Enterprise | 23.1% | 7.0% |
| Total page views | 46 | 6,988 |
| Total LLM citations | 106 | 16,099 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
RingEX
WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents.
- Ease of Use
- Customer Support
- Helpful
- Reliability
- Phone Calls
- Features