Lumen Contact Center vs. NICE CXone
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | NICE CXone |
|---|---|---|
| Overall rating | 4.2 | 4.3 |
| Review count | 13 | 1,730 |
| Ease of use | 9.2 | 8.9 |
| Ease of setup | 7.9 | 8.3 |
| Quality of support | 8.6 | 8.6 |
| Meets requirements | 8.3 | 8.9 |
| NPS | 46.153846 | 51.496259 |
| Small Business | 38.5% | 13.6% |
| Mid-Market | 38.5% | 52.2% |
| Enterprise | 23.1% | 34.2% |
| Total page views | 46 | 2,281 |
| Total LLM citations | 106 | 10,384 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
NICE CXone
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com
- Ease of Use
- Features
- Efficiency
- Helpful
- Intuitive
- User Interface