Lumen Contact Center vs. MyOperator
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | MyOperator |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 13 | 71 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 7.9 | 8.6 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 46.153846 | 57.352941 |
| Small Business | 38.5% | 49.3% |
| Mid-Market | 38.5% | 43.5% |
| Enterprise | 23.1% | 7.2% |
| Total page views | 46 | 1,523 |
| Total LLM citations | 106 | 5,675 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
MyOperator
MyOperator is a Business AI Communication Platform that helps businesses manage customer conversations across Calls, WhatsApp, and AI agents from a single unified platform. Built on CPaaS infrastructure, it combines the WhatsApp Business API, cloud telephony, conversational AI, and workflow automation to help businesses automate repetitive customer interactions, so their teams can focus on high-value conversations.
- Helpful
- Customer Support
- Ease of Use
- Staff Support
- Easy Setup
- Features