Lumen Contact Center vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | LiveAgent |
|---|---|---|
| Overall rating | 4.2 | 4.5 |
| Review count | 13 | 1,538 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 7.9 | 8.9 |
| Quality of support | 8.6 | 9.2 |
| Meets requirements | 8.3 | 9.0 |
| NPS | 46.153846 | 69.277515 |
| Small Business | 38.5% | 66.6% |
| Mid-Market | 38.5% | 23.5% |
| Enterprise | 23.1% | 9.9% |
| Total page views | 46 | 1,682 |
| Total LLM citations | 106 | 13,109 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple