Lumen Contact Center vs. Five9 Intelligent Cloud Contact Center Platform
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Five9 Intelligent Cloud Contact Center Platform |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 13 | 625 |
| Ease of use | 9.2 | 8.7 |
| Ease of setup | 7.9 | 8.3 |
| Quality of support | 8.6 | 8.5 |
| Meets requirements | 8.3 | 8.6 |
| NPS | 46.153846 | 41.225166 |
| Small Business | 38.5% | 23.8% |
| Mid-Market | 38.5% | 56.5% |
| Enterprise | 23.1% | 19.7% |
| Total page views | 46 | 2,335 |
| Total LLM citations | 106 | 18,550 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Five9 Intelligent Cloud Contact Center Platform
Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes.
- Ease of Use
- Customer Support
- Helpful
- Features
- Efficiency
- Easy Setup