Lumen Contact Center vs. Dialaxy
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | Dialaxy |
|---|---|---|
| Overall rating | 4.2 | 4.4 |
| Review count | 13 | 269 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 7.9 | 9.5 |
| Quality of support | 8.6 | 9.6 |
| Meets requirements | 8.3 | 9.2 |
| NPS | 46.153846 | 65.055762 |
| Small Business | 38.5% | 64.7% |
| Mid-Market | 38.5% | 35.0% |
| Enterprise | 23.1% | 0.4% |
| Total page views | 46 | 1,442 |
| Total LLM citations | 106 | 1,684 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
Dialaxy
Dialaxy is a cloud telephony and business communication platform that enables companies to connect with customers globally from any device, including mobile, tablet, laptop, or desktop. Businesses can instantly purchase local support numbers in the USA and Canada and launch their call center in less than 2 minutes. Built for startups and businesses of all sizes, Dialaxy offers unlimited calling and messaging within the USA and Canada, voicemail, agent groups, call recording, advanced analytics, reports, and CRM integrations.
- Ease of Use
- Customer Support
- Reliability
- Helpful
- Call Quality
- Features