Lumen Contact Center vs. AT&T Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | AT&T Contact Center |
|---|---|---|
| Overall rating | 4.2 | 3.6 |
| Review count | 13 | 15 |
| Ease of use | 9.2 | 8.4 |
| Ease of setup | 7.9 | 8.6 |
| Quality of support | 8.6 | 8.0 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 46.153846 | -13.333333 |
| Small Business | 38.5% | 33.3% |
| Mid-Market | 38.5% | 26.7% |
| Enterprise | 23.1% | 40.0% |
| Total page views | 46 | 76 |
| Total LLM citations | 106 | 26 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
AT&T Contact Center
Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.