Lumen Contact Center vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Lumen Contact Center | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.2 | 4.1 |
| Review count | 13 | 262 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 7.9 | 8.1 |
| Quality of support | 8.6 | 8.4 |
| Meets requirements | 8.3 | 8.7 |
| NPS | 46.153846 | 39.516129 |
| Small Business | 38.5% | 37.7% |
| Mid-Market | 38.5% | 54.5% |
| Enterprise | 23.1% | 7.8% |
| Total page views | 46 | 1,136 |
| Total LLM citations | 106 | 4,289 |
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive