G2 Vendor Directory

Lumen by Talkwalker vs. Locobuzz

A side-by-side comparison based on G2 review data.

MetricLumen by Talkwalker

by Hootsuite

Locobuzz

by Locobuzz Solutions Pvt Ltd

Overall rating4.34.3
Review count137132
Ease of use8.88.5
Ease of setup8.68.5
Quality of support9.49.1
Meets requirements8.68.2
NPS61.90476249.180328
Small Business39.3%39.1%
Mid-Market34.8%38.3%
Enterprise25.9%22.7%
Total page views8001,389
Total LLM citations7452,742

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training

Locobuzz

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Efficiency
  • Customer Support
  • Intuitive