G2 Vendor Directory

Lucidya - Social Media Analytics vs. Lumen by Talkwalker

A side-by-side comparison based on G2 review data.

MetricLucidya - Social Media Analytics

by Lucidya

Lumen by Talkwalker

by Hootsuite

Overall rating4.74.3
Review count117137
Ease of use9.28.8
Ease of setup9.08.6
Quality of support9.69.4
Meets requirements9.38.6
NPS83.18584161.904762
Small Business52.2%39.3%
Mid-Market30.1%34.8%
Enterprise17.7%25.9%
Total page views499800
Total LLM citations2,036745

Lucidya - Social Media Analytics

Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging.

Pros

  • Ease of Use
  • Setup Ease
  • Intuitive
  • Analytics
  • Trend Analysis
  • Training

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training