livepro Knowledge Management vs. Upland RightAnswers
A side-by-side comparison based on G2 review data.
| Metric | livepro Knowledge Management | Upland RightAnswers |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 168 | 48 |
| Ease of use | 9.6 | 8.8 |
| Ease of setup | 9.3 | 8.3 |
| Quality of support | 9.7 | 9.2 |
| Meets requirements | 9.5 | 8.8 |
| NPS | 88.023952 | 67.391304 |
| Small Business | 18.2% | 18.8% |
| Mid-Market | 56.2% | 25.0% |
| Enterprise | 25.5% | 56.3% |
| Total page views | 1,518 | 493 |
| Total LLM citations | 1,714 | 869 |
livepro Knowledge Management
livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time.
- Ease of Use
- Knowledge Base
- Helpful
- Intuitive
- Features
- Customer Support
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful