livepro Knowledge Management vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | livepro Knowledge Management | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.8 | 4.1 |
| Review count | 168 | 262 |
| Ease of use | 9.6 | 8.5 |
| Ease of setup | 9.3 | 8.1 |
| Quality of support | 9.7 | 8.4 |
| Meets requirements | 9.5 | 8.7 |
| NPS | 88.023952 | 39.516129 |
| Small Business | 18.2% | 37.7% |
| Mid-Market | 56.2% | 54.5% |
| Enterprise | 25.5% | 7.8% |
| Total page views | 1,518 | 1,136 |
| Total LLM citations | 1,714 | 4,289 |
livepro Knowledge Management
livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time.
- Ease of Use
- Knowledge Base
- Helpful
- Intuitive
- Features
- Customer Support
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive