LiveAgent vs. Zoho Desk
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | Zoho Desk |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 1,538 | 8,038 |
| Ease of use | 9.1 | 8.7 |
| Ease of setup | 8.9 | 8.4 |
| Quality of support | 9.2 | 8.5 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 69.277515 | 58.44373 |
| Small Business | 66.6% | 73.6% |
| Mid-Market | 23.5% | 23.0% |
| Enterprise | 9.9% | 3.4% |
| Total page views | 1,682 | 15,264 |
| Total LLM citations | 13,109 | 34,761 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Zoho Desk
Zoho Desk is a web-based help desk software solution designed to assist organizations in providing exceptional customer support experiences. This platform serves as a centralized hub for managing customer interactions across multiple channels, allowing businesses to streamline their support processes and enhance overall customer satisfaction. By focusing on the needs of both customers and support agents, Zoho Desk aims to create a more efficient and effective help desk environment.
- Ease of Use
- Features
- Ticket Management
- Integrations
- Intuitive
- Simple