LiveAgent vs. Zendesk for Customer Service
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | Zendesk for Customer Service |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 1,538 | 7,115 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 69.277515 | 54.983684 |
| Small Business | 66.6% | 40.6% |
| Mid-Market | 23.5% | 45.6% |
| Enterprise | 9.9% | 13.8% |
| Total page views | 1,682 | 14,799 |
| Total LLM citations | 13,109 | 71,100 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Zendesk for Customer Service
"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.
- Ease of Use
- Features
- Customer Support
- Helpful
- Ticket Management
- Efficiency