LiveAgent vs. RingCentral Contact Center
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | RingCentral Contact Center |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 1,538 | 243 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.2 | 8.3 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 69.277515 | 43.697479 |
| Small Business | 66.6% | 50.2% |
| Mid-Market | 23.5% | 35.4% |
| Enterprise | 9.9% | 14.3% |
| Total page views | 1,682 | 2,667 |
| Total LLM citations | 13,109 | 8,954 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication