LiveAgent vs. MasterControl Quality Management System
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | MasterControl Quality Management System |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 1,538 | 541 |
| Ease of use | 9.1 | 8.1 |
| Ease of setup | 8.9 | 7.9 |
| Quality of support | 9.2 | 8.8 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 69.277515 | 52.222222 |
| Small Business | 66.6% | 9.7% |
| Mid-Market | 23.5% | 64.8% |
| Enterprise | 9.9% | 25.5% |
| Total page views | 1,682 | 2,429 |
| Total LLM citations | 13,109 | 21,754 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
MasterControl Quality Management System
MasterControl Quality Excellence (Qx) is the #1 Quality Management System (QMS) in life sciences. Built on an AI-driven platform, it enables life-sciences companies to enable flexible quality event management, simplified document management, and automated training management—that all work seamlessly together to close the loop on quality. Qx is trusted by more than 1,300 pharmaceutical, biotech, and medical device companies.
- Ease of Use
- Document Management
- Training
- Document Control
- Features
- Intuitive