LiveAgent vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 1,538 | 1,296 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 69.277515 | 70.73751 |
| Small Business | 66.6% | 66.7% |
| Mid-Market | 23.5% | 27.4% |
| Enterprise | 9.9% | 5.9% |
| Total page views | 1,682 | 2,199 |
| Total LLM citations | 13,109 | 2,577 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration