LiveAgent vs. Front
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | Front |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 1,538 | 2,527 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.2 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 69.277515 | 81.141238 |
| Small Business | 66.6% | 48.4% |
| Mid-Market | 23.5% | 42.1% |
| Enterprise | 9.9% | 9.6% |
| Total page views | 1,682 | 3,977 |
| Total LLM citations | 13,109 | 128,965 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
Front
Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace.
- Ease of Use
- Team Collaboration
- Communication
- Features
- Email Management
- Collaboration