LiveAgent vs. FaceUp
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | FaceUp |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 1,538 | 175 |
| Ease of use | 9.1 | 9.8 |
| Ease of setup | 8.9 | 9.7 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.0 | 9.8 |
| NPS | 69.277515 | 90.751445 |
| Small Business | 66.6% | 28.7% |
| Mid-Market | 23.5% | 62.6% |
| Enterprise | 9.9% | 8.6% |
| Total page views | 1,682 | 490 |
| Total LLM citations | 13,109 | 2,935 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
FaceUp
FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,600+ organizations in 70+ countries, FaceUp centralizes anonymous reporting, investigations, and risk analytics into one secure system, giving compliance teams full visibility from intake to resolution. Every report is supported by a complete audit trail, and access control permissions to meet regulatory requirements and protect the organization.
- Ease of Use
- Anonymity
- Customer Support
- Intuitive
- Easy Implementation
- User Interface