LiveAgent vs. BoldDesk
A side-by-side comparison based on G2 review data.
| Metric | LiveAgent | BoldDesk |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 1,538 | 154 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 69.277515 | 66.225166 |
| Small Business | 66.6% | 55.8% |
| Mid-Market | 23.5% | 43.4% |
| Enterprise | 9.9% | 0.8% |
| Total page views | 1,682 | 2,833 |
| Total LLM citations | 13,109 | 5,488 |
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple
BoldDesk
BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime.
- Ease of Use
- Simple
- Customer Support
- User Interface
- Helpful
- Easy Setup