Listen360 vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Listen360 | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 46 | 50 |
| Ease of use | 9.5 | 8.5 |
| Ease of setup | 9.0 | 8.1 |
| Quality of support | 9.4 | 8.6 |
| Meets requirements | 9.2 | 8.4 |
| NPS | 70.454545 | 42.857143 |
| Small Business | 40.0% | 22.0% |
| Mid-Market | 46.7% | 34.0% |
| Enterprise | 13.3% | 44.0% |
| Total page views | 121 | 978 |
| Total LLM citations | 330 | 2,040 |
Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
- Efficiency Improvement
- Customer Support
- Data Management
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.