Listen360 vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Listen360 | UserTesting |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 46 | 794 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 70.454545 | 64.130435 |
| Small Business | 40.0% | 21.2% |
| Mid-Market | 46.7% | 37.5% |
| Enterprise | 13.3% | 41.2% |
| Total page views | 121 | 2,435 |
| Total LLM citations | 330 | 25,139 |
Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
- Efficiency Improvement
- Customer Support
- Data Management
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process