Listen360 vs. Delighted
A side-by-side comparison based on G2 review data.
| Metric | Listen360 | Delighted |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 46 | 60 |
| Ease of use | 9.5 | 9.6 |
| Ease of setup | 9.0 | 9.5 |
| Quality of support | 9.4 | 9.4 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 70.454545 | 83.050847 |
| Small Business | 40.0% | 40.0% |
| Mid-Market | 46.7% | 58.3% |
| Enterprise | 13.3% | 1.7% |
| Total page views | 121 | 413 |
| Total LLM citations | 330 | 2,131 |
Listen360
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
- Efficiency Improvement
- Customer Support
- Data Management
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.