Lime Connect (formerly Userlike) vs. Wati
A side-by-side comparison based on G2 review data.
| Metric | Lime Connect (formerly Userlike) | Wati |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 453 | 517 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 8.8 | 8.7 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 58.276644 | 74.44668 |
| Small Business | 79.9% | 76.9% |
| Mid-Market | 15.5% | 21.3% |
| Enterprise | 4.6% | 1.8% |
| Total page views | 94 | 5,236 |
| Total LLM citations | 581 | 46,486 |
Lime Connect (formerly Userlike)
is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center.
- Case Management
- Easy Implementation
- Easy Setup
- Simple
- Easy Integrations
- Integrations
Wati
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
- Ease of Use
- Automation
- Customer Support
- Easy Setup
- Features
- Integrations