Knowlarity Cloud Contact Center vs. Lumen Contact Center

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance.

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.