Knowlarity Cloud Contact Center vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Knowlarity Cloud Contact Center | LiveAgent |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 14 | 1,538 |
| Ease of use | 6.2 | 9.1 |
| Ease of setup | 5.0 | 8.9 |
| Quality of support | 3.8 | 9.2 |
| Meets requirements | 6.7 | 9.0 |
| NPS | 38.461538 | 69.277515 |
| Small Business | 15.4% | 66.6% |
| Mid-Market | 53.8% | 23.5% |
| Enterprise | 30.8% | 9.9% |
| Total page views | 62 | 1,682 |
| Total LLM citations | 356 | 13,109 |
Knowlarity Cloud Contact Center
Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance.
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple