G2 Vendor Directory

Khoros Communities vs. Gainsight Customer Communities

A side-by-side comparison based on G2 review data.

MetricKhoros Communities

by Ignite Enterprise Software Solutions

Gainsight Customer Communities

by Gainsight Inc.

Overall rating4.14.4
Review count93277
Ease of use8.38.8
Ease of setup7.98.5
Quality of support8.29.0
Meets requirements8.38.5
NPS39.32584359.782609
Small Business21.1%16.1%
Mid-Market32.2%58.8%
Enterprise46.7%25.1%
Total page views186380
Total LLM citations1,0322,436

Khoros Communities

Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Simple
  • Intuitive
  • Easy Access

Gainsight Customer Communities

Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

Pros

  • Ease of Use
  • User Interaction
  • Experience
  • Branding Customization
  • Feedback Management
  • Features