G2 Vendor Directory

Khoros Social Media Management vs. Lumen by Talkwalker

A side-by-side comparison based on G2 review data.

MetricKhoros Social Media Management

by Ignite Enterprise Software Solutions

Lumen by Talkwalker

by Hootsuite

Overall rating3.94.3
Review count121137
Ease of use7.88.8
Ease of setup7.68.6
Quality of support7.99.4
Meets requirements8.08.6
NPS18.33333361.904762
Small Business23.1%39.3%
Mid-Market30.6%34.8%
Enterprise46.3%25.9%
Total page views241800
Total LLM citations1,230745

Khoros Social Media Management

Khoros’ industry leading social media management makes it easy for brands to engage with their fans, followers and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-Many engagement and analytics — so you can get more done in less time and easily adapt to market change. Khoros makes it easy for global teams to unify channels, configure unique workflows, and govern everything from content to users. Our customers enjoy greater efficiency, campaign performance, and ultimately — peace of mind.

Pros

  • Social Media Management
  • Ease of Use
  • Calendar View
  • Analytics Focus
  • Social Media Integration
  • Content Creation

Lumen by Talkwalker

Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.

Pros

  • Customer Support
  • Customization
  • Trend Analysis
  • Feature Quantity
  • Multi-platform
  • Training