Khoros Service vs. Oracle Service Cloud (formerly RightNow)
A side-by-side comparison based on G2 review data.
| Metric | Khoros Service | Oracle Service Cloud (formerly RightNow) |
|---|---|---|
| Overall rating | 4.4 | 3.9 |
| Review count | 40 | 134 |
| Ease of use | 8.5 | 8.2 |
| Ease of setup | 8.2 | 7.3 |
| Quality of support | 8.7 | 7.8 |
| Meets requirements | 8.7 | 8.5 |
| NPS | 60.606061 | 20.353982 |
| Small Business | 37.5% | 6.8% |
| Mid-Market | 30.0% | 37.1% |
| Enterprise | 32.5% | 56.1% |
| Total page views | 179 | 175 |
| Total LLM citations | 459 | 1,079 |
Khoros Service
Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building.
- Automation Features
- Automation
- Features
- AI Technology
- Ease of Use
- Integrations
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup