Khoros Service vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Khoros Service | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 40 | 1,296 |
| Ease of use | 8.5 | 9.2 |
| Ease of setup | 8.2 | 9.1 |
| Quality of support | 8.7 | 9.3 |
| Meets requirements | 8.7 | 9.1 |
| NPS | 60.606061 | 70.73751 |
| Small Business | 37.5% | 66.7% |
| Mid-Market | 30.0% | 27.4% |
| Enterprise | 32.5% | 5.9% |
| Total page views | 179 | 2,199 |
| Total LLM citations | 459 | 2,577 |
Khoros Service
Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building.
- Automation Features
- Automation
- Features
- AI Technology
- Ease of Use
- Integrations
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration