Kaseya BMS vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 41 | 789 |
| Ease of use | 8.6 | 9.1 |
| Ease of setup | 8.4 | 8.8 |
| Quality of support | 8.1 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 60 | 53.333333 |
| Small Business | 78.0% | 8.2% |
| Mid-Market | 19.5% | 68.0% |
| Enterprise | 2.4% | 23.9% |
| Total page views | 128 | 1,346 |
| Total LLM citations | 247 | 9,590 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction