Kaseya BMS vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.3 | 3.9 |
| Review count | 41 | 105 |
| Ease of use | 8.6 | 8.4 |
| Ease of setup | 8.4 | 7.8 |
| Quality of support | 8.1 | 8.5 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 60 | 21.153846 |
| Small Business | 78.0% | 11.4% |
| Mid-Market | 19.5% | 49.5% |
| Enterprise | 2.4% | 39.0% |
| Total page views | 128 | 45 |
| Total LLM citations | 247 | 82 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration