Kaseya BMS vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | Hornbill Service Manager |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 41 | 137 |
| Ease of use | 8.6 | 9.0 |
| Ease of setup | 8.4 | 8.4 |
| Quality of support | 8.1 | 9.2 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 60 | 66.911765 |
| Small Business | 78.0% | 4.4% |
| Mid-Market | 19.5% | 38.0% |
| Enterprise | 2.4% | 57.7% |
| Total page views | 128 | 106 |
| Total LLM citations | 247 | 141 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.