Kaseya BMS vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Kaseya BMS | CA Service Desk Manager |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 41 | 20 |
| Ease of use | 8.6 | 8.4 |
| Ease of setup | 8.4 | 7.4 |
| Quality of support | 8.1 | 8.6 |
| Meets requirements | 8.8 | 8.7 |
| NPS | 60 | 47.368421 |
| Small Business | 78.0% | 15.0% |
| Mid-Market | 19.5% | 30.0% |
| Enterprise | 2.4% | 55.0% |
| Total page views | 128 | 90 |
| Total LLM citations | 247 | 105 |
Kaseya BMS
Kaseya BMS is a next-generation business management solution that was built specifically to help MSPs spend more time selling and delivering services, and less time on non-revenue-generating tasks like billing and project management. BMS’s scalable, open, cloud-based architecture means you can: Define & deploy new services rapidly Manage client IT projects effectively Monitor service delivery with 360o visibility
- Efficiency
- Automation
- Ticket Management
- Ease of Use
- Simple
- Integrations
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.