Jira Service Management vs. SolarWinds IT Incident Response (Squadcast)
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | SolarWinds IT Incident Response (Squadcast) |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 986 | 310 |
| Ease of use | 8.5 | 8.8 |
| Ease of setup | 8.3 | 9.0 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 51.508845 | 60.912052 |
| Small Business | 19.1% | 41.0% |
| Mid-Market | 42.9% | 49.7% |
| Enterprise | 38.1% | 9.4% |
| Total page views | 1,782 | 280 |
| Total LLM citations | 30,767 | 1,450 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
SolarWinds IT Incident Response (Squadcast)
SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.
- Ease of Use
- Alert Management
- Incident Management
- Integrations
- Features
- On-Call Services