Jira Service Management vs. SAP Solution Manager
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | SAP Solution Manager |
|---|---|---|
| Overall rating | 4.3 | 3.9 |
| Review count | 986 | 15 |
| Ease of use | 8.5 | 7.1 |
| Ease of setup | 8.3 | 8.1 |
| Quality of support | 8.6 | 7.4 |
| Meets requirements | 8.9 | 8.7 |
| NPS | 51.508845 | 9.090909 |
| Small Business | 19.1% | 6.7% |
| Mid-Market | 42.9% | 26.7% |
| Enterprise | 38.1% | 66.7% |
| Total page views | 1,782 | 120 |
| Total LLM citations | 30,767 | 170 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.