Jira Service Management vs. ManageEngine ServiceDesk Plus
A side-by-side comparison based on G2 review data.
| Metric | Jira Service Management | ManageEngine ServiceDesk Plus |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 986 | 253 |
| Ease of use | 8.5 | 8.7 |
| Ease of setup | 8.3 | 8.4 |
| Quality of support | 8.6 | 8.4 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 51.508845 | 46.153846 |
| Small Business | 19.1% | 9.6% |
| Mid-Market | 42.9% | 59.0% |
| Enterprise | 38.1% | 31.5% |
| Total page views | 1,782 | 954 |
| Total LLM citations | 30,767 | 19,314 |
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features
ManageEngine ServiceDesk Plus
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations.
- Ease of Use
- Features
- User Interface
- Integrations
- Customer Support
- Intuitive